Contact the Linkly Team

Common questions

How do I contact Linkly support?

Use the form on this page — it goes straight to our team, not a ticket queue that takes a week to triage. For account-specific issues (billing, a link that isn't working, a locked account), include your account email so we can look you up quickly.

Does Linkly offer phone support?

Not at the moment — email and the contact form are the fastest way to reach us, since it lets us pull up your account and actual link/QR data before replying, rather than troubleshooting blind over a call.

How fast will I get a reply?

Within one business day, most of the time much sooner. We're a small team reading these ourselves, not an outsourced support desk working off a script.

Do you respond on weekends?

Our team primarily replies on business days, but since we serve customers across time zones, messages sent on a weekend are usually picked up by the start of the next business day rather than waiting until Monday specifically.

I want to report abuse of a short link or QR code — is this the right place?

For reporting a specific malicious or abusive link, use our dedicated Report Abuse page instead — it routes directly to the team that handles takedowns, and gets a faster response than the general contact form for that specific purpose.

How do I report a phishing or malicious link?

Use our Report Abuse page rather than this contact form — it is monitored specifically for phishing, malware and abuse reports, and gets your report to the right team faster than a general message would.